How do I get my AT&T user ID

If you don’t know your contact email address or they don’t recognize it, choose forgot your contact email? And enter your info. You can also try this to find your AT&T email address.

If you've more than 1 ID with the same contact email, your Forgot ID email will list them all.

Have more than 1 contact email?  You may need to seek out the IDs for each email address. How to contact at&t live chat & att bill pay phone number.

How do I change my ID?

First, make sure you know your current user ID (formerly called an AT&T Access ID) and password.

1)      Sign in to your profile.

2)      Select Sign-in info, then Change your user ID.

3)      Enter your new ID in the email address format (example: jdoe123@att.net).

4)      Follow the prompts to save your new ID.

Create your ID

1)      Go to my AT&T sign-in page and choose to create one now.

2)      Enter your AT&T contact number or account number and your billing ZIP Code. You may also be prompted to enter a verification code.

3)      If there’s already a user ID for the account, select from the choices provided.

4)      Provide the requested info to verify your identity.

5)      Select how you want to receive your verification code if prompted.

6)      Enter the verification code.

7)      Create your user ID and password. Make sure your ID is an email address that starts with a letter.

8)      Decide if you would like to save your ID and your password to your device if prompted.

9)      Enter the contact info for your user ID.

10)   Set up your security questions and answers.

11)   Accept the AT&T User ID Terms & Conditions.

12)   Select whether you want to sign up for paperless billing for your accounts if prompted.

If you go paperless, we’ll email you a link. Select it to verify your email address.

13)   Choose Finish Activation, if you’re creating an ID in the middle of a device activation process.

After creating your ID

Password tips

Make your password strong and secure by following our AT&T password requirements.

Save your password on your phone if you want to use your fingerprint to sign in to the myAT&T app2 on a compatible wireless phone.

Primary or secondary online access

Your user ID provides you primary or secondary online access to 1 or lots of accounts.

Secondary online access is for somebody whose name isn’t on the bill. They can co-manage the account online.

Your user ID might have primary access to some accounts and secondary access to others.

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