How long does it take for spectrum to come to your house

How long does it take for spectrum to come to your house?

Install/Service Visit

Method of Contact

When you schedule an appointment, you'll be able to choose to receive notifications from Spectrum by email, text message and call (message, data and calling rates to apply). You can also manage your communication preferences by sign in into your account. Learn more about managing your communication preferences and spectrum outage at spectrum live chat.

Important Information

1.       You will get your first notification after you schedule the appointment.

2.       You'll require confirming your appointment for certain services. They'll let you know when this is the case and how you can confirm.

3.       If you choose to receive confirmations via email, you'll need to confirm with a phone call. You can't confirm by replying to the email.

4.       You may not opt-out of appointment reminders. You will receive a phone call by default if you don't select a preferred method of contact.

Day Before

They'll contact you the day before a scheduled appointment using your most well-liked communication method (phone, email or text).

If you prefer to receive a phone call, we'll make two attempts to contact you.

If you confirm your appointment the day before the appointment, they won't contact you the day of the appointment to confirm again.

Day Of

If they're unable to confirm your appointment the day before, we'll contact you on the day of the appointment.

If needed, we'll make two attempts to confirm your appointment on the day of.

Someone over the age of 18 with a valid government-issued ID will need to be present for the appointment.

Installations usually take 1 to 3 hours to complete, and service calls usually take 1 hour to complete.

General Information

1.       Be sure any home security alarm systems are turned off throughout the service appointments.

2.       The technician will install 1 telephone jack free of cost.

3.       Extra telephone jacks are subject to a fee and require to be added to your work order before to installation.

4.       The technician will make sure that all telephone jacks used together with your previous provider are working upon completion of the service visit.

Battery Backup

In the situation of a power outage, Spectrum Voice customers will not be able to make or receive calls (including 911 calls). A battery backup option may enable customers to make or receive calls provided the Spectrum plant is operational during a power outage. A backup battery can be bought directly from us for a one-time fee of $60. Please contact spectrum pay bill service to order your backup battery.